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"Dogs believe they are human. Cats believe they are God."
Anonymous


Questions and Answers


Questions Covered on this page (Click on question for link)


1. Payment Methods
2. What is included in your pattern package?
3. Delivery Time
4. Ordering Methods
5. How to Order Online
6. Sales Tax
7. Can I save my shopping cart if I'm not ready to check out?
8. Gift Certificates
9. Returns & Exchanges
10. Questions?


1. Payment Methods
We accept all major credit cards (Visa, MasterCard, American Express & Discover), and PayPal, for all online orders. For offline orders, you may use personal or business checks, and also money orders. For International Orders, use only International MOney Orders please, NO checks. Returned checks are subject to a $30 adminstrative fee.

1-336-416-1799 or call toll-free 1(866)409-8645 info@studiokatdesigns.com

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2. What is included in your pattern package?
Each pattern package comes complete with a meticulously written set of instructions, accompanied by MANY drawings and illustrations. There is also a complete set of pattern templates which you can just use as is, no drawing your own templates from a confusing set of instructions. Who has time for that? There is a complete supply list along with fabric suggestions and ideas for embellishment. A "Bags with Panache" pattern is written for the woman on the go, who only has a limited amount of time to devote to herself, and wants to make the most of it.

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3. Delivery Time
Orders placed with a credit card, PayPal, or money order will be shipped within two business days of receipt (usually the same day the order is received). Orders placed with a check (U.S. funds only, please) may be shipped once funds have cleared. Returned check are subject to a $30 adminstrative fee.

WE SHIP TO CUSTOMERS WORLDWIDE!!

I will choose the best method available to me given the size and weight of the package. If you need overnight shipping or some other type of another type of special shipping, those options are available as you check out for an additional charge.

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4. Ordering Methods
No matter how you like to shop, placing your order with StudioKat Designs is easy! Although we use a secure server to protect you personal information, we understand that not every customer is comfortable using a credit card online. You can also order by phone, or you can mail or fax your order into us.

Order by phone: Call our convenient toll-free phone number 1-866-409-8634. You'll need to have your product selections ready.

Order by mail:Simply fill out our order form and sent it to us at the address printed on the order form. Don't forget to include payment so we can quickly process your order.

Click HEREto download an Order form

IMPORTANT: WE DO NOT ACCEPT ORDERS VIA EMAIL. Please so not submit your order or any personal information, especially credit card information, via email. Email is not secure and your data can be exposed or intercepted rather easily. For this reason we do not accept orders via email.

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5. How to Order Online.
When you're ready to complete your purchase, you can proceed to the shipping & billing information pages by clicking on 'View Cart' at the top of any page on our site. The shipping charges and total order amount will be posted when you reach the checkout pages. If you have a discount coupon code, there is a box provided here, where you can type in the code and receive your discount. Enter your payment information and your billing address. Check your information carefully, then submit your order. You'll receive your order number on the confirmation page. You'll also receive an order confirmation via email.

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6. Sales Tax
Due to the fact that the CCNow shopping cart is located in Delaware, and I am in N.C., there will never at any time be any sales charged to retail customers ordering through this website! COOL!

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7. Can I save my shopping cart if I'm not ready to check out?
If your web browser is set to accept cookies, your shopping cart will be saved for 60 days automatically if you leave our site without completing a purchase. To retreive your saved items, access our Website from the same computer you used when you added the items to your cart, and click on the 'View Cart' link at the top of any page on our site.

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8. Gift certificates
Shopping for a gift, but not sure what to buy? Nothing can beat the convenience of a StudioKat designs Gift Certificate! To order a gift certificate, call us at 1-866-409-8634 (tollfree).

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9. Returns & Exchanges
Please email me at
info@studiokatdesigns.com prior to returning merchandise. Items may be returned only when done so promptly and in saleable condition, as determined by StudioKat Designs. (Cut items may not be returned) Shipping charges are not refundable. Applicable credit card fees will also be deducted.

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10. Questions?
Still have questions? Feel free to
contact me.

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As always, thank you for doing business with StudioKat designs!!


StudioKat Designs * 137 S. Hemingway Ct., * Advance, NC * 27006
(336)416-1799 * toll-free at 1-866-409-8645 * * fax(336)940-6478
www.StudioKatDesigns.com
info@studiokatdesigns.com
All logos,graphics,text, designs & images are copyright protected and the property of StudioKat Designs
© 2004-2008 StudioKat Designs

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